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Terms of Service

JOOlanders, SL (“ZOOlanders“, “Company”, “us” or “we”) provides web design software and related services accessible through the website (the "Service"). By using the Service in any way, you are agreeing to comply with these Terms of Service and our Privacy Policy.

The Terms of Service are subject to change at any time, without prior notice. You are responsible for reviewing these Terms of Service on a regular basis. These Terms of Service apply to all visitors and customers who access the Service.

1. License

All products are licensed under the GNU General Public License (GPL). Updates as automatic updates are only available to customers with an active subscription. The number of websites which receive automatic updates is limited by the subscription type and specified on the Pricing page.

2. Delivery

After we have successfully processed your payment, your account information will be sent to the email address you provided. This may take up to 1 hour, but it usually happens within minutes. If you do not receive an email after this time period, please contact us by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. After receiving your account details, you have instant access to your purchased software and the support center.

3. Payment

Credit card payments are processed by Stripe Payments UK, Ltd, 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR, United Kingdom.

Paypal payments are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

4. Support Policy

Joolanders provides technical support for its products to customers with active subscriptions only. The support is exclusively provided through the Joolanders support system.

No support is provided for 3rd party products or Joolanders products obtained through 3rd parties. Further, ZOOlanders does not provide any support for website installation, customization or administration.

ZOOlanders products are provided as is, with no implied meaning that they will function exactly as you wish, nor do we guarantee that our products will be compatible with third party software or services.

5. Refund Policy

ZOOlanders offers refunds to unsatisfied customers within the first 30 days of purchase. Please contact us, so the support team can try to resolve your issues. If mutual agreement cannot be reached, a refund will be provided unless the claim has already been requested in the past for the same product.

6. Disclaimer

ZOOlanders products and services are provides as is. ZOOlanders disclaims any warranty of any kind, whether express or implied, including, but not limited to the implied warranties of title, merchantability and fitness for a particular purpose and non-infringement. The use of our Service is at your own risk. ZOOlanders is not liable for any direct or indirect, incidental, special or consequential damages or other injury arising out of the use or inability to use ZOOlanders products and services.

7. Termination

ZOOlanders reserves the right in its sole discretion to terminate your access to the Service without prior notice for any or no reason, including the violation of the Terms of Service, the rights of any person or the law.

Further, ZOOlanders reserves the right to change, modify or discontinue any service or portion thereof, with or without prior notice. ZOOlanders shall not be liable to you or any third party should ZOOlanders exercise its right to modify, suspend, limit or discontinue any service or an aspect thereof.

8. Intellectual Property

All ZOOlanders products and services as well as all editorial content and graphics on our websites are protected by copyright, trademark and other E.U./European and foreign laws. These Terms of Service don't grant you any right, title or interest in the Service, our trademarks, logos or intellectual property, or other contents of the Service. You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are property of ZOOlanders. Re-use of any of ZOOlanders editorial content and graphics for any purpose without our permission is strictly prohibited.