Essentials Support
Frequently Asked Questions
Do you offer refunds?
Yes, we offer refunds to unsatisfied customers within the first 30 days of purchase if mutual agreement cannot be reached. Please refer to the Terms of Service for more details.
Which payment provider do you accept?
We currently accept payments via Stripe and PayPal. Stripe has a wide range of supported Cards which doesn't depend on us. Ultimately and as exception for edge situations is possible to make a wire-transfer, in which case you must first contact us.
Will my subscription extend automatically?
No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration so you can purchase a renewal if you'd like to.
My subscription expired, how can I reactivate my account?
If you want to reactivate your account, just pick a subscription and use the email address of your account when you check out, so the new subscription gets added to your existing account.
Can I use your products on multiple websites?
Yes, you can use our products on multiple websites. However, you can only update our products on as many websites as your active subscription allows you.
Can I remove the copyright information?
Any visual copyrights, for example the copyrights in the theme footer, can be removed. But it's not permitted to change or remove the copyright information in the source code. This includes all PHP, JavaScript, HTML, CSS, XML and Json files distributed with our products.
Which browsers are supported?
All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
Are the products working with 3rd party plugins and extensions?
Our products support most 3rd party plugins and extensions. However, it is impossible to know whether all plugins and extensions work with our products. If a 3rd party software you use is not compatible with our products, let us know, and we will inspect it.