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Frequently Asked Questions
Purchase
I haven't received my login details
An email with your login details will be sent to you right after your payment has been approved. If you do not receive an email with your order confirmation or login details within an hour, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., and we'll check your order status.
Which payment provider do you accept?
We currently accept payments via Stripe and PayPal. Stripe has a wide range of supported Cards which doesn't depend on us. Ultimately and as exception for edge situations is possible to make a wire-transfer, in which case you must first contact us.
Is there a discount for existing members?
We don't provide discounts on renewals, but rather adjust our prices for the benefit of everyone.
Subscription
Can I upgrade my subscription later?
Yes, you can upgrade your subscription by paying only the difference. Just proceed with the subscription process as usual and make sure the discount is automatically applied. If it is not, contact us.
Will my subscription extend automatically?
No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration so you can purchase a renewal if you'd like to.
What happens when my subscription expires?
If your subscription expires, you can continue using the product you purchased. However, you will not be able to access new content and feature releases, updates and support.
My subscription expired, how can I reactivate my account?
If you want to reactivate your account, just pick a subscription and use the email address of your account when you check out, so the new subscription gets added to your existing account.
License
Can I use your products on multiple websites?
Yes, you can use our products on multiple websites. However, you can only update our products on as many websites as your active subscription allows you.
Can I remove the copyright information?
Any visual copyrights, for example the copyrights in the theme footer, can be removed. But it's not permitted to change or remove the copyright information in the source code. This includes all PHP, JavaScript, HTML, CSS, XML and Json files distributed with our products.
Do you offer refunds?
We offer a refund to unsatisfied customers within the first 30 days of purchase.
Technical
Do you provide technical support?
Yes, as long as you have an active subscription you can receive support for as much as sites your license allows to.
Which browsers are supported?
All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
Are the products working with 3rd party plugins and extensions?
Our products support most 3rd party plugins and extensions. However, it is impossible to know whether all plugins and extensions work with our products. If a 3rd party software you use is not compatible with our products, let us know, and we will inspect it.
